Return and Refund Policy
Not quite right? Most items can be returned within 14 days of delivery. Here is everything you need to know.
Last updated: October 6, 2026
How to return an item
Contact us
Email info@ultradealplanet.com or call +1 610-644-8700 within 14 days of delivery with your order number.
Pack it up
Place the unused item in its original packaging with all parts and accessories.
Ship it back
Send it to the address we provide, using a trackable service.
Get your refund
We refund your original payment method within 14 days of receiving the item.
Can be returned
- Unused items in their original packaging
- Items with all accessories, manuals and tags
- Items returned within 14 days of delivery
- Damaged, defective or incorrect items (reported within 7 days)
Cannot be returned
- Opened or unsealed personal care and wellness items
- Gift cards and digital codes once delivered
- Personalized or made-to-order items
- Perishable or expired items
- Items marked final sale
Return shipping costs
If you are returning an item because you changed your mind, the return shipping cost is yours. If the item arrived damaged, defective or was not what you ordered, we cover return shipping and send a replacement or a full refund, whichever you prefer.
Damaged or incorrect items
Please inspect your order when it arrives. If anything is damaged, faulty or incorrect, contact us within 7 days of delivery and include photos of the item and its packaging. This helps us resolve the issue quickly with the carrier or manufacturer.
Inspection and refunds
When your return arrives, we inspect it and email you to confirm the outcome. Approved refunds are sent to your original payment method within 14 days of us receiving the item. Banks and card issuers may take a few extra days to post the credit. We never charge restocking fees.
Cancelling an order
Contact us as soon as possible if you need to cancel. Orders that have not shipped are cancelled and refunded in full. If your order has already shipped, simply return it once it arrives.
Exchanges and gifts
To exchange an item, return it for a refund and place a new order. For items marked as a gift and shipped directly to the recipient, we issue store credit to the recipient. Otherwise, refunds go to the original purchaser.
Questions
We are happy to help. Contact Ultra Deal Planet at 112 Paoli Pike, Paoli, PA 19301, USA, email info@ultradealplanet.com or call +1 610-644-8700.